Library Information Services Training (LIST)

Mission Statement:The Library and Information Services Training (LIST) will serve as a foundation for information service to the public according to Harford County Public Library (HCPL) Customer Service Guidelines. LIST will reinforce that staff are integral in achieving excellence in customer service.  Training will emphasize basic knowledge of professional tools and resources used by librarians in day to day service, and an understanding of the types of services Harford County Public Library deliveries to its customer in-branch, in the community, and online.